The Work + Family Space (My Family Care)


bh workfamily space full colour small

The Work + Family Space is a University benefit for all employees that offers access to emergency back-up childcare and adultcare, a 'speak to an expert' phone line, and a wide range of guides and webinars.

Access to the services, phone lines and web guidance is free for University employees, but you will need to meet the costs of any care that you book.

The Work + Family Space is provided by My Family Care, a part of Bright Horizons

Expand All

During the Coronavirus pandemic the Work+Family Space has some special resources to help you to navigate this challenging time including:


You’ll also find Webinars on-demand covering topics such as:

  • Building Resilience for Working Parents and Carers 
  • Managing Work & Family in Complex Changing Times 
  • Long Distance Caring. 

There are also special Coronavirus webinars on-demand covering:

  • Best Practice for Remote Working 
  • Supporting your team 
  • Managing your Support for Elderly and Vulnerable Dependants 
  • Maintaining Domestic Harmony & Positive Relationships
  • Talking to Children and Young People About the Virus and its Impact 
  • Boosting Immunity & Healthy
  • Living in Extraordinary Times 
  • The School-Free World & Managing your Children at Home 
  • Reasons to be Cheerful: Keeping Entertained and Connected from Home   

By registering you can access emergency childcare: nannies, childminders or nursery places.  You will need to pay for the care that you book.  You can book care close to your home or place of work, or elsewhere in the UK, for example if you are travelling to a conference and would like to take your child with you.


Domiciliary care for an elderly relative, any adult dependent, or even for yourself.


Once you've registered with My Family Care, you can arrange telephone consultations with a range of experts who can help you with work+family challenges. Examples of topics covered include:

  • Adult and eldercare challenges, such as exploring care options, caring at a distance, covering the costs of care
  • Child development issues
  • Combining work and caring responsibilities

Not sure where to start? Download our step-by-step guide for accessing the Speak to an Expert service: Speak to an Expert: How to guide (PDF)


A library of invaluable, detailed guides makes it easy for you to access the right information on a range of work+family issues, from thinking about starting a family to finding care or arranging power of attorney for an elderly relative.


The website hosts a library of webinars, which is regularly added to, covering a broad range of work+family topics, helping working parents and carers combine work and family life. For example:

For parents For carers
  • Understanding neural difference
  • My Old Man (Parenting in later life)
  • Choosing Schools: What, When, Why?
  • Fostering and Adoption
  • Caring from a Distance
  • Resilience for Carers
  • Caring & Your Career: Keeping Work and Home on Track
  • Co-operation in Caring

As well as webinars for everyone such as

  • Performing under pressure, the neuroscience of stress management
  • Mindfulness for busy professionals


Download the 2021 Webinar Schedule


At an extra cost you can receive expert help and ongoing support to find permanent care, from Adult & Eldercare specialists. A childcare search is also available but you are advised to contact the University’s Childcare Services team in the first instance to explore the University’s own nurseries.

This fantastic one-to-one service is unlike any other in the UK, you can consult with eldercare or childcare experts and a dedicated consultant will take the time to understand  your needs, and conduct a thorough search for childcare or eldercare, or help you recruit.

You can access a series of questions and answers, plus regular webinars, exploring parenthood and successfully combining work+family, from the perspective of dads.


Sharing a nanny can be a great, cost effective and flexible childcare solution. You will receive free membership to via a link on the Work+Family Space dashboard.

Find out more

Download a presentation explaining more about My Family Care's services  MFC introduction (PDF)


To access the Work + Family benefit, you need to register at 

You will need to provide a bit of information, including:

  • your SSO username (dept1234) and
  • your employee number, which you will find on your payslip or through HR Self-Service.

This information is required in order for you to be verified as an employee of the University. You only need to provide these details when you first register, after which you can create a personal login.

My Family Care registration page

Having problems logging in? See the FAQs page.

Family leave 

Maternity, Adoption, Paternity, & Shared Parental Leave and Pay and flexible working schemes



To register visit the Work+Family Space website 

You will need your:

  • SSO username (eg abcd1234)
  • employee number (on your payslip)

Log in

Work+Family Space Log-in

Contact My Family Care


Phone: 0345 241 5306

Promotional materials

You can download the following materials to use locally: