In order to verify that you are an eligible employee Work+Family Space will check your SSO user name (eg dept1234) and your employee number (a 7 digit number that you will find on the bottom left hand side of your payslip, or your departmental HR contact can provide for you). Work+Family Space will check these details against a monthly data file of current employees to verify eligibility.
If you are a casual worker, visitor, student, or engaged through the Temporary Staffing Service, or employed by a College you are not currently eligible for this service, which is an employee benefit for University employees.
If you are a current University employee, check the numbers you have input. NB - your employee number is NOT the same as the number on your University card.
If you still can't log in, ask your HR contact to email email@example.com, confirming you are an eligible employee.